Warranty Policy

Corporate Office Supplies (COS) warrants their products to be free of defects in material and workmanship during the warranty period of 1 year. Our warranty obligation is to provide a replacement for a defective original part and/or replace the defected printer as a result of damage caused to the printer as a result of the defective product used. This is after we receive a proper request for warranty service.

“Proper request” means that we (as in “COS”) receive:

1. A photocopy of your Customer Invoice AND

2. A written request for warranty service that includes your name and phone number.

In the written request, list the product that you believe are defective and include the address where replacements should be delivered. After COS receives your request, an authorized representative will contact you to determine whether your claim is covered by warranty (also see “if a defective part is covered...” below). Before providing warranty service, COS will send out a qualified technician to determine if the problem is associated with its own product or other external causes.

Who may request service?
Only the warrantee may request service. You are a warrantee if you purchased the product from COS or from an authorized distributor AND COS has been fully paid.

What is covered under warranty?
The warranty covers all products purchased from COS for a period of 1 year. The warranty period begins on the date when an order through COS has been made for the product(s).

If a defective part is covered by the warranty, what will COS do to correct the problem?
An authorized representative of COS will contact you to discuss your claim after we receive your warranty request. COS will provide an appropriate replacement for any defective product.

What is not covered by the warranty?

  • Any of the following automatically void the warranty:
  • Misuse;
  • Negligent operation or repair;
  • Corrosion or use in corrosive conditions;
  • Inadequate or improper maintenance;
  • Accidents involving the product;
  • Unauthorized modifications: do NOT modify the product IN ANY WAY without first receiving written authorization from COS. Modifications may render the product unsafe to use or might cause excessive and/or abnormal wear.

Do any other warranties apply to the product?
Corporate Office Supplies makes no other express warranties. Any warranty implied-by-law is limited in duration to the warranty period.

Terms of Trade -

Our terms of trade are all included in the link below

Terms and Conditions